FAQs
Vaseroz – Frequently Asked Questions (FAQs)
1. What is your return policy?
We offer a 14-day return from delivery. Returns are accepted even if you do not like the product, as long as it is unused, unwashed, undamaged, and returned in original condition with tags attached.
2. Who pays for return shipping?
The customer pays for return shipping.
We do not arrange return pickups.
3. How do I request a return?
Contact us within 14 days with:
- Order number
- Reason for return
Once approved, return instructions will be shared.
4. How long does a refund take?
Refunds are processed within 5–7 business days after inspection.
Shipping charges are non-refundable.
5. Do you offer Cash on Delivery (COD)?
Yes. We offer COD and prepaid orders.
COD payment is collected at delivery.
6. Can COD orders be returned?
Yes, within 14 days, if return conditions are met.
Return shipping is paid by the customer.
7. What happens if I refuse a COD order?
Repeated or unjustified refusals may result in future order restrictions.
8. How long does delivery take?
Within Pakistan: 3–5 business days.
9. How much are shipping charges?
Shipping charges (if applicable) are shown at checkout.
10. What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with clear photos.
We’ll resolve it promptly.
11. Will the product look exactly like the photos?
Minor color or texture differences may occur due to lighting and screen variations.
12. How do I choose the right size?
Use the size chart on the product page.
Size-related return shipping is paid by the customer.
13. How can I contact Vaseroz?
📧 Email: [info@vaseroz.com]